We at [Solitary Boutique] are committed to providing high-quality shipping and delivery services to our customers. The following shipping and delivery policy aims to explain all the details related to the shipping and delivery process.
First: Shipping Areas
- We ship to most cities and regions in the Kingdom and the gulf countries . If you have any questions about a specific shipping region, please contact Customer Service.
Second: Shipping Options
- Standard shipping:
- Expected delivery time: 5 to 15 business days.
- Fast shipping:
- Expected delivery time: 3 to 5 business days.
Third: Orders Processing
- Orders are processed within 1-2 business days from the date of receipt of the order.
- A shipping confirmation email with tracking details will be sent to you once your order has shipped.
Fourth: Tracking Orders
- Customers can track the status of their orders through the link sent in the confirmation email, or by visiting the “My Orders” section on the website.
Fifth: Delivery Problems
- Shipping delays:
- Unexpected delays may occur due to circumstances beyond our control. We do our best to minimize these delays.
- Lost or damaged orders:
- If your order arrives damaged or does not arrive to you, please contact customer service within 48 hours of receiving the order.