Exchange and Return Policy

We believe that the shopping experience should be comfortable and satisfying. Therefore, we offer a flexible and easy return and exchanging policy for our products. Please read the following terms carefully:

Returning Terms

1. Return Period:You can return the products within 30 days from the date of receipt of the order
2. Product Condition:The product must be unused, and in its original condition, with all the tags attached.
3. Proof of purchase:The purchase receipt or any proof of purchase must be provided.

Return Steps

1. Submit a return request:Please contact customer service via email: Support@al-namu.com
   Submit a return request:
2. Fill the form:You will receive a return form that must be filled and attached with the product.
3. Return the product:Return the product to the address specified in the return form.

Money Refund

• A refund will be processed within 7-14 working days after receiving the product and performing the necessary inspection.
• The money will be returned in the same payment method used when purchasing.

Exceptions

• Clothes that have been washed or used will not be accepted.

Notes

If you have any questions or need additional assistance, do not hesitate to contact our customer service team. We are here to help you!